Example of Successful Change Implementation: Will Wood Selling E-Learning for Training 

William (Will) Wood, head of Division A Training Services, or DATS, at a large financial services company, Consolidated Financial Development Company (Confideco), was promoted to the job when the unit was a “mess.”  There were many programs, but no performance measures for the 37 people, which he was intuitively certain were more than needed.  There was no easy way to figure out what each was doing or should do, and how productive they were. The reputation of the training unit was not very good. He was expected to clean things up, but exactly how?

To see the full text, click here